In a world where people work together across the globe, employees and managers need one essential key skill more than ever: intercultural competence.
We increasingly encounter people that are “not like us” and have to communicate with them. We notice differences in the ways of doing things and that our values and convictions are not shared by everyone in our community or work environment. Whether we work in a cross-cultural or in a multicultural setting: we need new skills and a change in our mindset. Or, to put it differently, we need to nurture our cultural competence.
In this training you’ll gain expert knowledge for cultural characteristics of different ethnic communities as well as tools and recommended actions to efficiently improve cooperation between people of different cultural backgrounds in the long run.
You do not gain intercultural competence through a drastic change. It is rather a personal development, not unlike a trip around the world. This training poses as a tour guide for the first part of your journey and recommends further stations: challenge your own style of communication, or what you consider to be “polite” and how much importance you place on Smalltalk. In which way would you like to feel connected to your co-workers and clients to collaborate well or conduct a business? What do you consider common practice? What upsets you? Do you prefer working task-based or relationship-based? Is time money for you or do you think that good things come to those who wait? We often see great differences in what colleagues and employees consider “normal”, especially along these value systems.
In a first step, this training shows that these differences are completely normal. Starting with that awareness, the next step is to question your own approaches and values and meet others with an open mind. Afterwards you can use tools and follow recommended actions to continue travelling towards further development of your intercultural competence.
- Developing knowledge about cultural influences and behaviors
- Reducing prejudices and stereotypes
- Sensitizing towards culture-specific communication norms
- Improving communication skills when working with diverse teams